SmallBizGenius Analysis

RELX, an online vape retailer, receives overwhelmingly negative reviews regarding product quality and customer service. Customers frequently report faulty devices, lack of order fulfillment, and unresponsive or unhelpful support.

Category Breakdown

Scores based on analysis of 8 recent reviews

Customer Service

2.0/10

Reviewers consistently criticize RELX's customer service for being slow, unresponsive, and unhelpful. Customers report difficulty getting issues resolved, often receiving generic or automated replies, and being asked to jump through multiple hoops to prove product defects, as one customer stated, "Absolutely horrendous customer service."

5 reviews mention this

Product Quality

2.5/10

Several reviewers report receiving faulty devices that stop working shortly after purchase or deliver inconsistent performance. Customers express disappointment with the product's lifespan and overall functionality, with one reviewer stating, "Within the first two weeks one of the webs stopped working it went completely dead."

4 reviews mention this

Order Fulfillment

2.0/10

Some customers report issues with order fulfillment, including being shortshipped on pods or experiencing significant delays in delivery. This leads to frustration and dissatisfaction with the overall purchasing experience, as one reviewer noted, "Shortshipped 11 pods, no notice, no email response, no phone number tocontact."

3 reviews mention this

Pros & Cons

Common Complaints

Unresponsive and unhelpful customer service Mentioned 5x
"Absolutely horrendous customer service."
Faulty devices that stop working quickly Mentioned 4x
"Within the first two weeks one of the webs stopped working it went completely dead"
Order fulfillment issues, including short shipments and delays Mentioned 3x
"Shortshipped 11 pods, no notice, no email response, no phone number tocontact"
Lack of communication and generic responses from support Mentioned 3x
"I contacted them but their reply was very generic (almost automated)."

Common Questions About Relx

Answers derived from customer review patterns

Is RELX legit and trustworthy?

Based on the reviews, there are significant concerns about RELX's legitimacy and trustworthiness. Many customers report issues with product quality, order fulfillment, and customer service. The recurring complaints about faulty devices, short shipments, and unresponsive support raise red flags. While some customers may have positive experiences, the high volume of negative reviews suggests that there is a considerable risk involved in purchasing from RELX. Therefore, potential customers should proceed with caution.

Based on 7 reviews

Does RELX have good customer service?

The reviews indicate that RELX's customer service is a major point of concern for many customers. Reviewers frequently describe the customer service as slow, unhelpful, and unresponsive. Customers report difficulty getting their issues resolved, even after providing evidence of product defects. The lack of a phone number for contact further exacerbates these issues, leaving customers feeling frustrated and unsupported. Based on the available reviews, RELX's customer service is not considered to be good.

Based on 5 reviews

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